VIBECHECK PTY LTD – PRIVACY POLICY

Last Updated: 1 December 2025

IMPORTANT SUMMARY

VibeCheck collects personal information such as location data, device information, and usage analytics to provide busyness insights, parking estimates, personalised recommendations, and crowdsourced reporting. You may opt out of marketing and tracking at any time. This policy explains how your information is collected, used, stored, shared, and protected in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Introduction

VibeCheck Pty Ltd (ACN 687 147 093) (“VibeCheck”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use the VibeCheck mobile application, website, and related services (“App”), and outlines your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Types of Personal Information We Collect

2.1 Information You Provide:

  • Name
  • Email address
  • Account details
  • Crowdsourced submissions
  • Support and feedback enquiries

2.2 Automatically Collected Information:

  • Device model, operating system, and identifiers
  • IP address
  • Usage analytics and interaction logs
  • Crash logs and app performance diagnostics
  • Feature usage and session duration

2.3 Location Data:

We may collect approximate or precise location data to deliver features including:

  • Live and predicted busyness insights
  • Parking estimates
  • Recommended arrival times
  • Localised notifications
  • App personalisation

Location data may be processed in real time or stored temporarily to improve models. You may disable location access in device settings. Disabling it may limit functionality.

2.4 Inferred and Predictive Data:

We may generate inferred or behavioural data to:

  • Improve predictions
  • Identify usage patterns
  • Enhance user experience
  • Train analytics and machine learning models

This may include visit patterns, timing, and centre or store preferences.

3. How We Use Personal Information

We use your information to:

  • Operate, maintain, and improve the App
  • Provide and enhance predictions, insights, and recommendations
  • Personalise features and notifications
  • Verify account activity and ensure platform safety
  • Communicate updates, notifications, and changes
  • Respond to support requests
  • Comply with legal obligations
  • Train analytics and predictive models (de‑identified or aggregated)

We may de‑identify or aggregate your data for analytics, research, and commercial insights.

4. Direct Marketing and In‑App Communications

We may send direct marketing about:

  • New features or updates
  • App improvements
  • Promotions or special events
  • Relevant partner information

Marketing may be delivered via:

  • Email
  • Push notifications
  • In‑app messages

Opt-out options:

  • Click “unsubscribe” in emails
  • Disable notifications in device settings
  • Contact info@vibecheck.au

Service-related communications cannot be opted out of except by deleting your account.

5. Crowdsourced Content

Crowdsourced submissions may be visible to other users. You must not include personal, identifying, sensitive, or defamatory information. Submissions may be moderated or removed.

Crowdsourced data may be processed by automated tools including moderation algorithms and predictive models.

6. Third‑Party Services and SDKs

We may use third‑party providers and SDKs including:

  • Hosting (AWS, Google Cloud)
  • Analytics (Firebase Analytics, Mixpanel)
  • Crash reporting (Crashlytics)
  • Location and mapping services (Google Maps)
  • Push notifications (FCM, APNs)
  • In‑app messaging and support systems

These providers may collect device identifiers, analytics, and diagnostics. We ensure reasonable steps are taken to maintain APP‑equivalent safeguards.

7. When We Share Information

We may share personal information with:

  • Service providers (hosting, analytics, support)
  • Commercial partners (de‑identified or aggregated only)
  • Legal authorities when required
  • Business acquirers in case of sale or restructuring

We do not sell personal information.

8. International Data Transfers

Some data may be stored or processed overseas (e.g., United States, Singapore, EU). We take reasonable steps to ensure overseas processors comply with APP-equivalent privacy safeguards.

9. Data Security

We use industry‑standard safeguards including:

  • Encryption
  • Access controls
  • Monitoring and intrusion detection
  • Regular security reviews

However, no system is completely secure.

10. Data Retention and Deletion

We retain information only as long as reasonably necessary for:

  • Operating the App
  • Legal and regulatory compliance
  • Fraud prevention
  • Analytics and product improvement (de‑identified)

Account deletion requests may be sent to info@vibecheck.au. Identifiable data will be deleted; aggregated or de‑identified data may be retained.

11. Your Rights

You may request:

  • Access to your personal information
  • Correction of inaccurate information
  • Account deletion
  • Withdrawal of consent for location, marketing, or notifications

Submit requests to info@vibecheck.au. Identity verification may be required.

12. Complaints Handling

  1. Contact us at info@vibecheck.au
  2. We will acknowledge your complaint and respond within 30 days
  3. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

13. Children Under 13

The App is not intended for children under 13. We do not knowingly collect information from children under 13. Parents may request deletion of data collected inadvertently.

14. Cookies & Tracking Technologies

We may use cookies, device identifiers, and tracking technologies for:

  • Functionality
  • Preferences
  • Analytics
  • Performance optimisation
  • Security

You may adjust your device or browser settings to manage tracking preferences.

15. Third‑Party Links

External websites or services linked within the App are not governed by this Policy.

16. Changes to This Privacy Policy

We may update this Policy from time to time. Continued use of the App indicates acceptance of updates.

17. Contact Us

VibeCheck Pty Ltd
Email: info@vibecheck.au
Address: Sydney NSW, Australia